After placing your order on our website, you will receive an order confirmation email with the details of your purchase, including your order number, product information, and shipping address. This email confirms that your order has been successfully received and is being processed.

If you do not receive the confirmation email, please check your spam or junk folder, as it may have been filtered there. If you still cannot find it after some time, please contact us here and our team will be happy to assist you.

Unfortunately, once an order has been confirmed, it cannot be amended or cancelled. Please ensure all order details are correct before completing your purchase.

We accept payments via credit cards, debit cards, online banking, GrabPay, PayLater by Grab, PayPal and Atome.

You can purchase our products at authorized retail stores nationwide. Click here to find the nearest store to you.

We offer free shipping nationwide across Malaysia for all orders. There are no additional shipping charges at checkout.

We only ship within Malaysia and do not offer international delivery.

We ship to all locations within Malaysia, including both West Malaysia and East Malaysia.

You will receive an email notification with your tracking details once your order has been shipped.

You can reach out to us here.

If there is any issue with your parcel or product (e.g. wrong item/damaged/defective etc.) upon receiving it, please reach out to us here, along with your order number and photo/video of the issue. Our team will review the matter and assist you further.

At the moment, we do not offer product exchanges once an order has been confirmed.

Enclosed is our Exchange and Returns policy for your reference.

Before first use, dissemble all parts of the bottle and wash with undiluted baby bottle detergent and rinse in clean water thoroughly before sterilising. Depending on your preferred method of sterilisation, do ensure that the sterilising instructions of the sterilisation device should be carefully observed.

For safety and hygiene reasons, it is recommended to replace baby products such as silicone teats and replacement seals every 3 months and the other plastic parts such as feeding bottles, collars and storage lids every 6 months or if there are any signs of wear and tear.

However, as our products are designed to grow with your child, you may convert your feeding bottles into snack or semi-solid cups to store purees and soup stock. Superb for the weaning phase and food prep, we say!

When preparing a bottle for your baby’s feed, hot water with hot steam creates very high air pressure, which may cause certain leaking in the teat/collar. In addition to pressing down to close, twist clockwise to lock as well.

We would also recommend adding cool water to the hot milk to ensure the right temperature if using formula to feed. Always check milk temperature before feeding.

A blockage in the anti-colic air vent usually happens due to the washing and/or drying process. To prevent the air vents from getting stuck, do gently massage the vents with undiluted baby bottle detergent during washing in order to remove any milk residue. Alternatively, you may also try massaging them immediately after washing, prior to sterilisation, so that water trapped in the vent would not cause the vent to be stuck together upon drying.

Subsequently, we would encourage also a quick massage on the anti-colic air vent to ensure that it is not stuck together before assembling it to the collar for feeds.

As a general guide, you may wish to introduce the relevant teat according to your child’s age, observe if the teat flow is appropriate for him/her first, and adjust accordingly.

“0” represents the Extra Slow Flow Teat (Suitable for use from birth)

“1” represents the Slow Flow Teat (Suitable for use from the first month)

“2” represents the Medium Flow Teat (Suitable for use from the third month)

“3” represents the Fast Flow Teat (Suitable for use from the sixth month)

“Y” represents Thick Feed Teat (Suitable for thick or semi-solid feeds during the sixth-month weaning stage)