At Hegen Malaysia, we strive to ensure that all product information on our website — including descriptions, dimensions, availability, and compatibility — is as accurate as possible.

Please note that product images on our website are for illustrative purposes only. The actual product may vary slightly from the images shown. Colours may also appear different due to studio lighting or variations in device screen settings. While we aim to display colours as accurately as possible, we cannot guarantee that the colours shown on your screen will perfectly match the actual product.

Customers are encouraged to refer to the product packaging and information leaflet included with their purchase for proper usage instructions. Hegen Malaysia is not responsible for issues resulting from incorrect use or mishandling of products.

 

Defective or Incorrect Items

If you believe you have received a defective or incorrect item, please contact us within 7 days of receiving your order.

Kindly provide the following information when reaching out to our customer support team:

• Order reference number

• Invoice or receipt

• Photos/videos of the item

• A brief description of the issue

Our team will review your request and assist you accordingly.

 

Items Not Eligible for Exchange or Return

Exchange or return requests will not be accepted for the following:

• Items damaged due to misuse or mishandling

• Gift-with-purchase items

• Redemption items provided by external entities not wholly owned by Hegen Malaysia

• Items without a valid receipt or invoice

• Items purchased from third-party e-retailers or physical retail stores

• Items not purchased directly from the Hegen Malaysia website

 

Hegen Malaysia reserves the right to reject any exchange or return request that does not meet the requirements stated above. Approved exchanges, where applicable, will be processed on a one-to-one replacement basis.

If you have any questions, please contact us, and our team will be happy to assist you.