Frequently Asked Questions (FAQs)

Hegen bottles fit into most wideneck warmers of most leading brands. To be safe, simply measure the diameter of the relevant brands’ bottle for comparison. As a gauge, Hegen bottles measure 7cm in diameter.

Hegen bottles are a ‘softsquare’ shape made out of 4 tiny circle corners. It is ergonomically designed to be easier for babies to hold.

Yes. Hegen bottles can undergo steam, microwave and UV sterilization. To be safe, we recommend waiting at least 15 minutes between sterilization cycles. As our PPSU bottles are able to withstand -20’C up to 180°C in temperature; please do remember to check that your sterilizer does not exceed the aforementioned temperature range.

The Hegen Polyphenylsulfone (PPSU) range is made of FDA compliant food contact grade and NSF certified medical grade material. PPSU is widely used in the manufacturing of medical appliances due to its superior toughness and high-temperature resistance. It combines the advantages of both glass and plastic materials; BPAfree and lightweight. PPSU is naturally amber coloured and contains no artificial pigments. Hegen PPSU is free of BPA, BPS, Phthalates and PVC.

We are so happy to hear this! International standards recommend teats to be replaced every 3 months and bottles every 6 months. Hegen bottles are designed to last and can be continually evolved to meet the different needs of the growing child. You can continue to use our bottles and convert it to snack cups as your baby grows. To be safe, we recommend replacing the teats every 3 months or if there are any signs of wear and tear. Likewise, should there be any scratches or wear and tear observed on the bottles, we also recommend to have them replaced.

Hegen bottles have an extremely wide mouth and minimal parts. Furthermore, as our bottle has absolutely no ridges, undercuts or hidden corners, you can quickly clean the Hegen bottle without the need of a bottle brush, avoiding scratches on the bottle. However, if you would like to, we recommend using our Hegen bottle brush & teat clearner to clean your Hegen bottle. Please do remember to thoroughly clean not just the sides but also the base of the bottle.

Yes. Our breast milk storage containers feature a silicone seal that ensures our containers are truly airtight.

At lower temperatures, materials can sometimes experience contraction and expansion at different rates. Let the containers sit in open space for awhile before opening. If you’re in a hurry, try pouring hot / warm water over the lid so that it can expand a little and loosen before opening.

All covers/lids should fit nicely with a ‘click’. Please refer to the guidelines for the proper assembly and usage of our Hegen bottles. If this doesn’t fix the issue, please contact us and we will do our best to help you solve this!

Hegen feeding bottles and breast milk storage containers are leakproof. If you find that your feeding bottles/containers are leaking, please check the guidelines for the proper assembly of the Hegen teat/silicon seal. If this doesn’t fix the issue, please contact us and we will do our best to help you solve this!

If your teat is not flowing, simply use your fingers to massage the teat and the air vent to ensure that it is not stuck closed. If this doesn’t fix the issue, please contact us and we will do our best to help you solve this!

Simply use a pair of scissors to cut around the packaging starting from the slit opening designed for ease of use.

Yes, you need to register for an account to kick start your first purchase with us. This facilitates subsequent purchases, and helps you track order status. If you haven’t created an account, click here to create one now.

We accept payments via credit cards, debit cards, online banking and PayPal processed through iPay88.

From your shopping bag page (top right corner), type in your discount code, and click Add.

Unfortunately, confirmed orders cannot be amended or cancelled.

At the moment, we do not sell parts separately. However, if you have an urgent need, please contact us and we will do our best to help you.

After you have successfully placed your order and verified, you may expect to receive your order within 5 working days. All goods purchased from us can only be delivered to addresses within Malaysia.

Tracking number will be provided. You may trace it via http://www.citylinkexpress.com/my/tracking.aspx . If you need more assistance, please contact us.

No, we only do shipment within Malaysia.

Please reach out to us at https://www.hegenmalaysia.com/contact-us/

Items that are defective and not due to regular wear and tear as deemed by Hegen, will be eligible for a 1-1 exchange on a component by component basis.

Sale or Gift With Purchase (GWP) items or items with missing or mishandled parts are not eligible for exchange.

Within 30 days of purchase.

• Original receipt (with purchase within 30 days)
• Complete set of faulty product(s) for evaluation (do not just bring the faulty component)

Please contact us here and our customer service support team will approach you as soon as possible.